Frequently Asked Questions

You didn't secure your ticket yet? You better hurry up! You can buy your ticket right here: https://bit.ly/ComplexFestival2024

You can retrieve your tickets right HERE!

Yes, this is not a problem. Tickets are not bound to name! 

Save the trees! There's no need to print your ticket, we can scan your ticket from your phone as long as your screen isn't cracked. Please turn up your phone's brightness to the fullest when you reach our ticket scan and keep in mind that you may not have an internet connection on site, so it is most convenient to download the ticket on your phone in advance.

Want to attend Complex Festival but crave a more elevated experience? We've got you covered! With a Comfort ticket, you gain:

-Exclusive access to the Comfort Deck right next to the Groove Stage
-A private bar at the Comfort Deck-Extra restrooms at the Comfort Deck
-A fast-track entry line for swift access to the festival grounds

Secure your Comfort ticket right here: https://bit.ly/ComplexFestival2024

Complex Festival will take place at the beautiful Geusseltpark in Maastricht on Saturday the 27th and Sunday the 28th of July 2024, both days from 13:00 till 23:00.

Wondering how to get to the festival grounds? Scroll down to the transport section in our FAQ.

The minimum age for Complex Festival is 18. Although we’d love to have each and every one of you, we can’t make any exceptions, not even if your birthday is the day after the festival. If your 18th birthday happens to be on the day of the festival, you’re more than welcome to celebrate this special day with us.

It's absolutely important that you can show a valid ID. We will check for your and our safety on identification. If you don’t have your ID, your access can be denied.

The minimum age is 18, it's absolutely important that you can show a valid ID. We will check for your and our safety on identification. If you don’t have your ID, your access can be denied.

Yes, it is possible to buy a locker in advance right here. Make sure you select the right date! 
A locker holds 3 jackets, share it with your friends! 

No, once you've entered the festival ground you can't leave and re-enter. In = in and out = out.

At Complex Festival, you pay for drinks and food with digital credits. You can purchase these credits on your phone or our payment counter using cash, a debit card (Maestro), or a credit card (Visa/Mastercard). There are no cash machines at Complex Festival. Please read the instructions below for more information!

No, it's not possible to buy cigarettes at the festival site. Also note that smoking inside tents is strictly prohibited.

You can enter the festival till 22:00, make sure you arrive before this time!

At Complex Festival, you pay for drinks and food with digital credits. Payments at the festival can only be made with a Complex Festival 2024 payment card. This payment card is designed for fast and seamless transactions on the Festival. 

A Complex Festival card can be purchased at the beginning of the festival terrain for €2.80 after which it can be topped up with digital credits.

PLEASE TAKE NOTE: Payments on the festival cannot be made with a Complex Creature card from our club.

Purchase new digital Complex Festival credits by scanning your Complex Festival card with your phone. You can either hold the card to the top of your phone to scan the NFC Tag, or you can scan the QR code with your phone’s camera. This can be done from wherever you are and will, therefore, completely eliminate the need to stand in line to get credits. Prefer to top up with cash? This is still possible at the beginning of the festival terrain, where you’ve purchased your card.

Yes! You can easily top up your Complex Festival card from anywhere, Whether you're relaxing in our hammocks or catching the front row action at the DJ booth.

No, it’s not possible to use your Complex Festival 2024 card for next year, or in our club. Make sure to hold on to it though, as it will be a great collectors item from all the good memories you will be making this year!

At the merchandise stand, you can make payments using only your debit card.

Do you still have Complex Festival Credits left on your card after the festival? You can request a refund for your Complex Festival credits by scanning your card and following the steps provided in the browser. This can be done from July 27th until August 4 at 11:59 PM. All refunds will be processed by Complex Festival no later than August 5. After August 5, all cards will be invalidated.

We recommend that you take the opportunity to use all your existing credits and advise you to top up with the necessary amount for your needs.

If you haven't received your refund yet but someone you know has, please wait until August 6 at the latest. By August 5, all REFUNDS will have been processed (not all payment batches are processed simultaneously). If you still haven't received anything by August 6, please send an email to info@teamdaze.nl. They will handle your email as soon as possible.

Please note: A service and banking fee of €3.80 will be charged per refund. These costs are not charged by Complex Festival but by the service provider of these cards. Please ensure that you enter all your details accurately, the bank will not issue refunds for any errors in the name-number information. 

For all terms and conditions check out the refund page in your browser. 

We're excited to announce that travel company Hatseflatssss will be organising numerous bus travels on the Saturday this year. Say goodbye to the stress of driving and join their well known travel hospitality.

How does it work?
Simply buy a travel ticket for one the festival day(s) of your choice through their website down below, hop on their arranged buses in selected cities in The Netherlands, possibly including one near your hometown!

Keep in mind:
Hatseflatssss Tickets are ONLY for the Bus Travel, you still need to have a valid Festival Ticket which can be bought HERE!

Saturday travel options are:
Bus 1: Kerkrade -> Heerlen -> Hoensbroek -> Festival
Bus 2: Sittard -> Beek-> Festival

Saturday travel tickets are available right HERE!

Is your city missing?....
Ouch. Your voice can be heard on the website of Hatseflatssss. If they receive enough votes for a city that's currently missing then they will add it on one of their routes! You can vote right HERE!

If you still have any questions regarding orders, departure times, or any other inquiries, we kindly direct you to the Hatseflatssss website, or send an email to info@hatseflatssss.nl.

Only bags that are maximum 30 x 21 x 10 cm in original and unfolded condition are allowed on the festival site. Larger bags and backpacks are not allowed.

We love pets as much as you do but unfortunately a festival ground is not a very safe place for pets. Therefor pets are, for their own good, not allowed on the festival site.

Only consumer cameras such as compact cameras and smartphones are allowed on the festival site. Cameras with interchangeable lenses, SLR cameras and video cameras are not allowed for visitors. GoPros are also considered a professional camera and are therefore not allowed on the festival site.

It is not permitted to hang up banners, to distribute flyers, stickers and to hand out samples on or around the festival site without the permission of the organization.

The terrain at Complex Festival is mostly flat and there are steel plates on the surface to get to all the stages. However, not all the terrain is paved, so there are grassy areas to consider. In general these are all flat surfaces with low-cut grass. In addition, there is an Easy Access Unit toilet on site, as well as widened entrance.

Yes, there are several foodtrucks at the festival. These will offer various food options, such as pizza's, hamburgers, fries, chicken and fruits. We'll also have plenty vegan and gluten-free food! 

Our foodtrucks offer several vegetarian, vegan and gluten-free dishes. 

No, it's not allowed to bring your own drinks and food to the festival. Throughout the festival site there are numerous of bars and foodtrucks waiting to serve you delicious drinks and food! Unless you can show a doctor's statement at the entrance to validate certain diets that require you to bring your own food or drinks.

Yes, earplugs will be sold at Complex Festival. 

We welcome all people regardless of their nationality, gender or religion as long as they respect each other and our staff. 

There is no room for discrimination, sexual harassment, bigotry, violence or hatred of any kind at our festival.

Any violation of the above mentioned rules means that there will be no more festival for you!

If you see or experience any harassment or unwanted behaviour of any kind, please let our staff or security know immediately. 

If you, or any of our guests is in need of medical attention for whichever reason, please let our staff, security or first aid team know immediately. We are here to help!

Please note that inspections can be carried out at the entrance to the festival or on the site itself, including the confiscation of unauthorized items. Confiscated items will not be taken into custody. Inspection can be done by means of visitation (checking bags) or search (light touch of clothing, pockets and possibly shoes). If one or more of these checks are refused, the visitor will not be granted access.

Yes, this is allowed, but please make sure that you are in the possession of a medical passport or doctor's statement and that you’re able to show this at the entrance. Next to this, it’s also important that it’s shown clearly which medication you are carrying. Report the fact that you’re carrying medication during the visitation.

The use of illegal drugs is harmful and can have negative consequences for you, your immediate environment, our organization as well as the relevant security authorities. We have a zero tolerance policy therefor it is strictly prohibited to possess or sell any soft and hard drugs at our festival. Any violation of this can lead to criminal prosecution and denial of access to the festival.

Please take care of your ears! Wearing earplugs at festivals is wise to protect your hearing from prolonged exposure to loud music. Earplugs with a special music filter can be bought at our Merchandise stand. With these earplugs, you can still hear the music perfectly; conversations remain intelligible and most important of all, you prevent hearing damage.

All visitors of Complex Festival are subject to our House Rules, this way we can keep our festival safe and fun both our visitors as our personnel.

All House Rules can be found right.. here!

Staying or living nearby? Cycling is most certainly the best and quickest option. Park your bike in the designated area right next to the festival entrance. Be aware: Parking your bike here is at your own risk, and not monitored! 

For navigation use the address Marathonweg 1, Maastricht.

Take the train or bus to the Maastricht Noord train station. Leave the station on the east side, and follow the signs to the festival. This will be a 15-minute walk.

For navigation use the address Marathonweg 1, Maastricht.

We will offer free parking near the festival site. Please note that Full = Full and we strongly advise you to come by public transport or bike.

North:

Please use P+R Noord. Coming from the A2 Highway use exit 52 and follow the signs to P+R Noord. For navigation purposes you can enter the following address: Hoekerweg, Maastricht.

South:

Please use P+R Noord. Coming from Liege use the Koning Willem Alexander-tunnel and use Exit 1: Bunde + Rothem. From here follow the signs to P+R Noord. For Navigation purposes you can enter the following address: Hoekerweg, Maastricht.

East:

If you are coming from the east (Margraten, Valkenburg, Gulpen and beyond) Please use the parking at Geusseltbad. For navigation purposes use the following address: Vijfkamp 1, Maastricht.

West:

If you are coming from the west (Lanaken, Bilzen, Maasmechelen and beyond) Please use the parking at Geusselt Stadion. For navigation purposes please use the following address: Stadionplein 1, Maastricht.

If you are being dropped of by a taxi or bysomeone else, please follow the signs to the kiss and ride located at the Severenstraat. 

We want to keep our festival as clean and sustainable as possible. There's a circulair system on all our eco-cups, cans and bottles we give out at the bars, turn them in so they can be recycled into eco-cups / bottles again. This way we can keep our plastic waste to a minimum! 

How does it work?  

1. You receive a free 'green' token at the entrance. This coin has no value but guarantees you a free eco-cup/can/bottle at the bar.
2. Hand in your 'green' token at the bar and receive your eco-cup/can/bottle. You pay your drink with credits.
3. Did you finish your drink? Exchange your eco-cup/can/bottle at the bar for a new drink or a 'green' token.
4. Lost your eco-cup/bottle? Then you pay 1 credit extra on top of the drink price.
5. All the collected plastic will be recycled after the festival and converted back into eco-cups/bottles next year. So don't forget to turn in your last cup!

Eco-cups/bottles that have been laying on the floor can not be recycled unfortunately.

Fun fact: the 'green' token that you receive at the entrance is made from 100% recycled fishing nets, this way we keep our festival clean and sustainable, but we also help fight the maritime pollution! By using this token we are able to reduce the amount of waste and Co2 emissions in seas and oceans and we make sure valuable raw materials won't get lost.

• We'll be able to keep track of the full recycling process of our cups after this festival, this way we know exactly when the old cups are being turned into new cups. We can even store all the recycled cups so they are ready to be used at our next edition next year!
  
  
• The 'green' token that you receive at the entrance is made from 100% recycled fishing nets, this way we keep our festival clean and sustainable, but we also help fight the maritime pollution! By using this token we are able to reduce the amount of waste and Co2 emissions in seas and oceans and we make sure valuable raw materials won't get lost.
  
  
• The beer we serve at our festival is made with 100% renewable energy!

Ofcourse! You can find all our Social Media accounts down below.

Facebook

Instagram

YouTube

Soundcloud

TikTok

Hello, neighbours! We are eagerly anticipating being your yearly neighbours once again. We understand that you may have questions about the festival site. Rest assured, you can find all the information you need right here.